flowerbanner.png

FAQ's

 

Where do I pick up my order?

Orders can be picked up from our warehouse in West Edmonton. We are located at 18154-111 Avenue NW in the back of the building. There will be signs to direct you upon arrival. You will be able to select an available pickup day and time during checkout. 

 

Our pickup times are every Tuesday, Wednesday, Friday between 10am to 4pm, and Saturdays from 10am to 1pm. Your pickup window is anytime within 30 minutes after your selected appointment time. If you miss your appointment window, please email info@lavenderandoak.ca to reschedule another time. Orders placed before 4pm MST are eligible for pick up the following available pickup day. 

 

Is delivery available?

At this time, free delivery is only available within the City of St. Albert and the communities of Greater Windermere. Orders are typically delivered within 1-2 business days.

PLEASE NOTE: Shipping and Delivery are NOT available on Accent Furniture items. These items are local pickup only. 


Windermere communities eligible for delivery are:

-Windermere North

-The One at Windermere

-Upper Windermere

-Windermere Drive

-Langdale

-Ambleside

-Glenridding

-West Pointe

-West Pointe Estates

-Keswick

 

Do you offer shipping?

We offer Canada wide flat rate shipping for $20. Orders typically leave our warehouse within 1-2 business days. All orders are shipped through Canada Post.

What happens if I want to purchase an item but it is out of stock?

If an item is out of stock you can select to be notified via email when it is available. 

 

What is your return and exchange policy?

If you are unsatisfied with your purchase, we offer store credit within 10 days of purchase. All items must be unused with original packaging intact. Return shipping costs are the customer's responsibility and a store credit will be issued once the item is returned unused and in its original packaging.

 
 
flowerbanner.png
secondary-logo-grey-rgb-2000px_300ppi.png